Our Services

What We Provide vs. What HISID Provides

Responsibility for essential services and recreational amenities are divided between and in some cases shared by the City of Holiday Island (City) and the Holiday Island Suburban Improvement District (HISID). The following will provide information as to how these services are provided and who to contact.


Water (HISID)

Every plotted lot in Holiday Island, whether improved with a dwelling or not, has sewer and water already in place and ready to hook into. As a result, Holiday Island has over 70 miles of water line supplied by four wells and five water storage tanks or towers. Due to the mountainous terrain, the system has 35 pressure regulating valves that prevent over pressure in the low-lying areas while allowing the storage tanks to be filled. The system is equipped with a state-of-the-art system that monitors water levels in the tanks and cycles the pumps at the wells to assure adequate fill levels. The system can be monitored remotely on employee cell phones. HISID owns and operates the water department. Water quality reports are posted on the HISID website (see link at the bottom of this page).


Sanitary Sewer (HISID)

Holiday Island has over 70 miles of sewer lines which due to the terrain requires 27 pumping stations to move the discharge to the treatment plant. HISID owns and operates the sewer system. A new sewage treatment plant, built 2009, assures the District is in full compliance with all environmental regulations.


Garbage (City)

By law, the city is responsible for assuring a system for solid waste management and compliance with all State and Federal environmental regulations relative to disposal. In order to assure that all solid waste is disposed of in compliance with these regulations, as of 4-19-2022, the Carroll County Solid Waste District (CCSW) has been designated by the City as the sole authorized trash disposal service in the city. Contracting for trash pick-up is mandatory for all residences and businesses with a water meter in service. CCSW offers a variety of options for service depending on your particular situation. This includes special rates for low volume, bag tag service for part time residents, and dumpster service for businesses that streamline trash from several locations into one dumpster. For the elderly and disabled who may not be able to get their trash to the street, you can arrange for CCSW to come up to your garage to get your trash. Free recycle is also available for all customers. I encourage everyone to read ordinance 2022-004 for the full scope of trash collection requirements including the penalties for noncompliance. You can contact CCSW to select your level of service at 870-423-7156 or visit their website at www.carrollcountysolidwaste.com.

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Code Enforcement (City)

The City of Holiday Island now has a building code and issues all building permits. The City has also established a Planning Commission and Board of Adjustment. Planning ordinances have been passed and the residential portion of the Zoning ordinance is in the approval stage. Holiday Island is divided up into subdivisions called “Units”. Each unit has a Declaration of Reservations, sometimes called a covenant, which is a legal agreement between the property owners in that unit that controls things such as building type, easements and setbacks, prohibited activities and other restrictions. The zoning ordinances codify as closely as is practical but not exactly what is called for in the covenants. So although the city will not be the “defender of the covenants” the city will be enforcing what has been codified.

The City also has passed an ordinance regulating solid waste (trash) collection and disposal and a “nuisance” ordinance is in the final draft stage which will regulate illegal burning and dumping, and property and buildings maintenance. The city will employ a Code Enforcement Office to work with residents and property owners on compliance issues.

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Streets and Roads (Shared)

As with sewer and water, Holiday Island has 74 miles of roads spread out through 7.6 square miles of land area. All but four miles of these roads are paved with either asphalt or chip and seal. With a population of 2399 full time residents, Holiday Island’s population density of 281 residents per square mile is about 20% of what a typical city like Fayetteville would have. The low population density is seen by our residents as a big plus. However, it comes with a disproportionately high maintenance cost per resident. The city receives “turnback” revenue from the State which is primarily the city’s share of the fuel taxes collected by the State, the city’s share of the County property taxes for roads, and grant funds from the State Aid to Streets program. These funds are used to resurface and maintain selected roads after the rights of way are dedicated to the city by HISID. HISID continues to operate the road department and maintain the roads where they retain the rights of way.


Fire Department (Shared)

The law requires a city to assure fire protection but it allows for a city of the 2nd class to enter into an interlocal agreement with an existing fire department to provide that service. As such, the city and HISID have an interlocal agreement where the city provides partial funding and HISID continues to own and operate the fire department. This allows for adequate funding of the fire department without the need to add local property taxes which would be necessary for the city to take over full operation.


EMS - Emergency Response (HISID)

Emergency response, provided in conjunction with the fire department, is a service provided by HISID and funded by a security fee which is part of the water bill.


Police Protection (City)

Operating a police department in cities the size of Holiday Island typically consumes more than a third of the entire annual operating revenue received from property and sales taxes. Consequently, some smaller communities work with the local sheriff department to provide patrolling. In this way the cities can get adequate police protection and traffic law enforcement without duplicating the overhead costs. As a result, the community also has access to additional resources when required and the sheriff can draw on resources provided by the city if needed. Starting in 2022, the city will contract with the Carroll County Sheriff’s Department. The number of patrolling officers and the cost per officer will be negotiated in 2021 and will be dependent in large part on anticipated funding.

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Recreation Amenities (HISID)

The District owns and operates all the recreational amenities.

For more information about the services the City of Holiday Island provides, feel free to contact us today.  For information or questions regarding HISID services, please refer to the HISID website via the link below, or call the HISID office at 479-253-9700.